Refund policy

Returns & Refunds

We want you to love your HYDRALL bottle.

If your item arrives damaged or defective, please contact us within 14 days of delivery with a photo or video of the issue.

Once reviewed, we’ll offer:

  • A replacement, or

  • A full refund

You do not need to return the item.

Non-returnable items

  • Items damaged through normal use

  • Orders with incorrect address details provided by the customer

Change of mind

Due to the nature of our fulfillment process, we currently do not accept returns for change of mind.

If you have any issues, reach out to us at we.are.hydrall@gmail.com — we’re here to help.

European Union 14-Day Cooling-Off Period

If your order is being shipped within the European Union, you have the right to cancel or request a return within 14 days of receiving your order, without providing a reason.

To be eligible, the item must be:

  • Unused and in its original condition

  • Accompanied by proof of purchase

Due to the nature of our fulfillment process, returns are handled on a case-by-case basis. 

To initiate a request, please contact us at we.are.hydrall@gmail.com within 14 days of delivery. Our support team will guide you through the next steps.

Refunds

Once your request has been reviewed and approved, your refund will be issued to your original payment method.

Refunds are typically processed within 3–5 business days. Please note that it may take additional time for your bank or card provider to post the refund.

If you haven’t received your refund within 10 business days after approval, please contact us at we.are.hydrall@gmail.com and we’ll be happy to help.